Question 1

Do I own everything we create together?

Accepted Answer

Yes — 100%. Every asset we build, write, or design for your business belongs to you. Ad accounts, website code, copy, creative, data — all of it. We never hold your assets hostage if you leave.

Question 2

Will I have full access to my accounts and data?

Accepted Answer

Always. From day one, you are the account owner on Google, Meta, and any platform we use. We operate as managers, never as the primary owner. You can log in at any time and see exactly what's happening.

Question 3

Do you use my data or campaigns for other clients?

Accepted Answer

Never. Your business data, customer lists, campaign performance, and strategy are strictly confidential. We do not use client data across accounts or share any information with third parties.

Question 4

Who handles my campaigns day to day?

Accepted Answer

You work directly with us — not a junior account coordinator who passes messages upstream. With experience managing 136 marketers globally, we handle your account with the same hands-on discipline we applied at the enterprise level.

Question 5

How do you handle confidential business information?

Accepted Answer

All client relationships are covered by a mutual NDA as part of our standard engagement. We have operated in FDA-regulated pharmaceutical environments and high-stakes compliance settings — discretion is built into how we work.

Question 6

How does pricing work?

Accepted Answer

We offer project-based pricing and monthly retainers depending on your needs. We'll scope your project on our discovery call and give you a clear, written proposal — no vague "it depends" ranges. You know exactly what you're paying for before you sign.

Question 7

Is there a minimum contract length?

Accepted Answer

Most retainer clients start with a 3-month minimum — enough time to implement strategy, gather data, and show real movement. One-time projects like web builds or ADA audits are billed as flat-fee engagements with no ongoing commitment required.

Question 8

What happens if I need to pause or cancel?

Accepted Answer

We build flexibility into our agreements. If your business situation changes, we can pause, scale down, or part ways without penalty — as long as you're within the terms of your agreement. We'd rather you come back when you're ready than trap you in a bad situation.

Question 9

Are there setup or onboarding fees?

Accepted Answer

For retainer clients, there is typically a one-time onboarding fee that covers account audits, strategy development, and technical setup. This is scoped per engagement and disclosed upfront — no surprise invoices.

Question 10

How long before I see results?

Accepted Answer

It depends on the channel. SEO typically shows measurable movement in 60–90 days and significant results in 4–6 months. Paid advertising can generate leads within the first week. Web projects have defined delivery timelines we agree on before we start. We set honest expectations from day one.

Question 11

Do you guarantee results?

Accepted Answer

We guarantee our process, our transparency, and our effort. No ethical agency can guarantee specific rankings or revenue numbers — the market, algorithm, and competition are outside anyone's control. What we can guarantee is that you'll know exactly what we're doing and why, every step of the way.

Question 12

What industries do you specialize in?

Accepted Answer

We have deep experience in automotive (70+ dealership platforms), pharmaceutical and regulated health, hospitality and restaurants, home services and contractors, and e-commerce. That said, our enterprise methodology translates across industries — we adapt the playbook, not the discipline.

Question 13

Can I hire you for just one service?

Accepted Answer

Absolutely. You don't need a full retainer to work with us. Many clients start with a single service — an SEO audit, a paid ads campaign, or an ADA compliance review — and expand from there once they see results. We scope what you need, nothing more.

Question 14

Do you work with small businesses?

Accepted Answer

Yes. Our background is enterprise, but we built this agency specifically to bring that same level of strategy and precision to small and mid-size businesses in Southern California and beyond. You get the same discipline — scaled to your budget.

Question 15

How do we get started?

Accepted Answer

Book a free 30-minute discovery call or fill out our contact form. We'll learn about your business, your current marketing, and where you want to go. From there, we'll put together a proposal — usually within 48 hours.

Question 16

Who will I be talking to?

Accepted Answer

You talk directly to the people doing the work. No account managers who relay messages to a hidden team. We keep client relationships small and intentional — your calls are with the strategist running your campaigns.

Question 17

How do you communicate with clients?

Accepted Answer

We use a shared Slack channel for day-to-day communication and scheduled video calls for strategy reviews. You'll also get access to a live reporting dashboard so you can check in on performance any time — not just when we send you a monthly PDF.

Question 18

What makes Ralphie's DM different from other agencies?

Accepted Answer

Most agencies are built on volume — dozens of clients, templated strategies, junior account teams. We come from the enterprise side: FDA-regulated campaigns, global marketing coordination across 136 specialists, 70+ dealership platforms. We bring that operational discipline and compliance-level attention to detail to every client, regardless of size.

Frequently Asked Questions.